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Frequently Asked Questions (FAQs)

Do you offer seasonal discounts and special shoe promotions?

Yes, we regularly offer seasonal discounts, limited-time promotions, and exclusive online deals. You can find current offers in our Sale section or by subscribing to our newsletter for updates on new promotions.

Do you offer free delivery?

Yes, we offer free delivery across Cyprus on all orders over €60.

How long does delivery take in Cyprus?

Delivery across Cyprus typically takes 2–5 working days, depending on your location. Once your order is shipped, you will receive tracking details to monitor your delivery status.

Can I return shoes if they don’t fit?

Yes, you can return unworn shoes within our return period, provided they are in their original condition and packaging. Please review our Returns Policy for detailed instructions.

If i order online can i return it to a store?

Yes, you can return to any SHOEBOX store with your online receipt.

What payment methods do you accept?

We accept major credit and debit cards, as well as other secure online payment methods available at checkout. All transactions are processed through encrypted and secure payment gateways.

How will i receive my refund?

Refunds are processed using the same payment method as the original order.

How long does it take to receive a refund?

Refunds are processed once the returned items are inspected and approved. The amount is typically credited back to your original payment method within a few working days.

How do i know my order has been made successfully?

You will receive a confirmation email as soon as your order has been completed.

How can I find out at which store a product is available?

You can check the availability of each product per store very easily through our site. Choose the size that works for you and then click on ’store availability’ right below

How can I contact customer support?

You can contact our customer support team via email, phone, or through the contact form on our website. Our team is available during business hours to assist with any inquiries.

What is the SHOEBOX Affiliate Programme and how does it work?

The SHOEBOX Affiliate Programme lets you earn up to 15% commission by sharing a unique referral link to our shoes. If someone buys through your link, you earn a commission. It’s open to everyone with active accounts, genuine engagement, and original fashion-related content.